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Sangoma PBXact Call Center Solution

Take your contact center to new heights with the Sangoma PBXact UC Call Center Add-on. This powerful tool is designed to transform the way your business handles customer interactions, providing advanced features that enhance productivity and customer satisfaction.

Enhanced Call Center Capabilities

With the Sangoma PBXact UC Call Center Add-on, you gain access to a suite of cutting-edge features that streamline operations and improve efficiency. Key functionalities include Appointment Reminder, which ensures timely notifications for scheduled appointments, and Outbound Calling Campaigns for targeted customer outreach. Additionally, CallerID Management allows you to control how your business is displayed on caller ID, enhancing professionalism and trust.

Advanced Call Center Features

Experience the full potential of your contact center with the comprehensive suite of features offered by Sangoma PBXact UC Call Center. Outbound Call Limiting helps manage call volumes, while PinSet Pro and Queue Pro (including Queue Call Backs) optimize call handling and ensure no call goes unanswered. Queue Reporting provides valuable insights into call patterns and performance, allowing for continuous improvement. Furthermore, the Web Callback feature enables customers to request a call back directly from your website, further enhancing the customer experience. To fully utilize these features, Sangoma PBXact UC PBX Software is required, ensuring seamless integration and optimal performance.