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Sangoma PBXact Queue WallBoard Solution

Introducing the Sangoma PBXact Queue WallBoard, a powerful tool designed to enhance the efficiency and visibility of call center operations. This comprehensive solution provides real-time insights into your PBXact system's queues, ensuring that both agents and managers are always informed and prepared. With the Queue WallBoard, you can easily monitor key metrics such as active calls, abandoned calls, and Service Level Agreement (SLA) performance, all from a single, intuitive dashboard.

Key Features and Specifications

The Queue WallBoard is a robust module that offers a wide range of features to streamline your call center operations. It allows you to view a complete summary of queue statistics, including wait times, over a predefined period. This information is presented in a clear and concise format, making it easy to identify trends and areas for improvement. The module also provides detailed agent status updates, ensuring that managers can quickly address any issues that may arise. The WallBoard can be configured and displayed in a UCP panel, making it accessible from any device with internet access. Additionally, the license for this module is valid for 12 months, with the option to renew annually to continue enjoying its benefits.

Practical Applications and Target Audience

The Sangoma PBXact Queue WallBoard is an invaluable tool for any call center looking to improve its performance and customer satisfaction. By providing real-time queue information, it helps agents prioritize calls and ensure that all customers receive timely and efficient service. Managers can use the WallBoard to track team performance and identify training opportunities. This solution is particularly beneficial for large organizations with multiple call centers, as it allows for centralized monitoring and management. Whether you're a small business or a large enterprise, the Queue WallBoard can help you optimize your call center operations and deliver exceptional customer service.