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FortiCare Premium Support

FortiCare Premium Support is a comprehensive 1-year service package designed to enhance your FortiGate experience. This premium support package offers a range of advanced features to ensure your network security solutions are always up to date and functioning optimally. With FortiCare Premium, you gain access to expert ticket handling, advanced hardware replacement, and firmware and general upgrades, providing you with peace of mind and a robust security infrastructure.

Key Features and Benefits

Enjoy the following benefits with FortiCare Premium Support:

• Expert Ticket Handling: Our dedicated support team is available to assist you with any technical queries or issues, ensuring prompt and efficient resolution.
• Advanced Hardware Replacement: In the unlikely event of a hardware failure, we offer next business day (NBD) replacement to minimize downtime and maintain uninterrupted network operations.
• Firmware and General Upgrades: Regular firmware updates and general upgrades keep your FortiGate system secure and up to date with the latest features and security enhancements.

Practical Applications and Target Audience

FortiCare Premium Support is ideal for businesses and organizations that require a high level of network security and reliability. Whether you are managing a small office or a large enterprise, this premium support package ensures that your network is protected against evolving threats and that you have access to the latest technology. By choosing FortiCare Premium, you can focus on your core business activities, knowing that your network security is in capable hands.