One-of-a-kind Customer Service: Pearson New (ie), 6e Gift Ready [9nDswmc3]

Customer Service Mastery at Your Fingertips

Embark on a journey to customer service excellence with "One-of-a-kind Customer Service: Pearson New (ie), 6e Gift Ready [9nDswmc3]." This comprehensive guide is tailored for undergraduate students in Customer Service, Training and Development, and Service Marketing courses, and serves as an invaluable supplement for Marketing Principles. This sixth edition of the market-leading text takes a hands-on approach, offering proven methods for achieving customer service excellence and providing an extensive collection of activities to enliven any lecture. With its revised chapter on technology, new Ethics in Action exercises, and coverage of the latest trends, this book is a cornerstone for understanding the evolving landscape of customer service.

• Hands-on Learning: Engage with a wide range of activities and exercises designed to deepen understanding and practical application.
• Updated Content: Stay current with the latest technological advancements and ethical considerations in customer service.

Product Specifications and Features

Published by Pearson in 2013, this 208-page paperback offers a compact yet comprehensive guide to customer service principles. Measuring 216x279x9mm, it is perfect for students on the go or professionals looking for a portable reference. The book's dimensions ensure it fits comfortably in any backpack or briefcase, making it an ideal companion for lectures, study sessions, and field work.

• Format: Paperback for durability and ease of carrying.
• Dimensions: 216x279x9mm, fitting seamlessly into any learning environment.

Practical Applications and Target Audience

Whether you are a student seeking to excel in customer service or a professional aiming to enhance your skills, "One-of-a-kind Customer Service: Pearson New (ie), 6e Gift Ready [9nDswmc3]" is your go-to resource. Focusing on problem-solving, communication strategies, and technology, this book equips you with the tools needed to improve customer satisfaction and sustain business relationships. Its practical approach makes it suitable for a variety of scenarios, from classroom learning to real-world applications.

• Target Audience: Undergraduate students, professionals, and anyone interested in customer service excellence.
• Applications: Ideal for courses in Customer Service, Training and Development, Service Marketing, and Marketing Principles.