Hot Item The Customer Service Champion Online Training Series [labiN871]

Overview

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include excellent customer service, clear professional boundaries and being able to manage challenging behaviour in a professional and solution focused way.

This professionalism shows the customer they are cared for. With our new and exciting customer service champion package, we will teach you the skills needed to get ahead, while giving you an excellent foundation to build on as you move forward in your career.

If you bought these courses individually, they would cost you £85. With this package you will save £20. What are you waiting for!?

Courses included in this package

Click on each one for more information  

Communication Skills - Different forms of communication, words, tone, body language, barriers to communicating effectively, active listening, understanding, personality types and adapting how you communicate to get the best result.

Professional Boundaries - Why professional boundaries are vital, boundary violation, risk and the impact on the individual and organisation, regulatory requirements and principles, grey areas within professional boundaries, how to manage issues and good practice.

Managing Conflict for Staff - Sources of conflict, strategies for resolving conflict, communicating emotions, 'I' Statements, your goals, different conflict management styles, effective communication strategies.

Time

These courses takes approximately 2 hours each to complete

Each course has a value of 2 CPD points.

Overview

To download the course flyer

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