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Shipping & Returns

SHIPPING

City Lights SF offers FREE Ground Shipping on most orders over $75 when shipped within the continental U.S. Calculated Shipping costs on orders that do not qualify for free shipping can be viewed in your shopping cart after entering the ship-to zip code.

Shipping to Alaska, Hawaii, and other destinations are available for an additional fee and are subject to change. Expedited Delivery may also be available for an additional charge.

Please contact 1-888-484-CITY (2489) or email us at [email protected] to receive a shipping quote.

RETURNS | CANCELLATIONS

City Lights SF accepts General Returns on most of our products within 30 days of receipt as long as the product is new, uninstalled, and in its original packaging. Items that are special order, made to order, and non-returnable can not be returned and will be noted on the product page. Restocking fees may apply and can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. City Lights SF has worked with all our partner brands to offer you the best possible return terms. To initiate a return, please fill out a return request here.

Cancellations on orders vary by product and by the manufacturer. To request a cancellation, please contact 1-888-484-CITY (2489) or email us at [email protected]. If the item has shipped, cancellation is not possible. Items that are special order, made to order, and non-returnable items can not be canceled. Cancellation requests may take 24-48 hours. If your order does ship before receiving confirmation, you may request a return authorization.

See FULL DETAILS on all Policies.

About

Four generations and one century of lighting experience bring passion, commitment, and thoughtful design to every customer. Hinkley appreciates owners' bonds to their homes and businesses and prioritizes customer service alongside beauty, durability, and attention to detail. Hinkley's multiple size and finish options, as well unique materials and finishing techniques, are available to you through City Lights.